Qualified Professional - BHUC - 7:00p-7:00a

Work Schedule: 7:00p-7:00a Summary: The Qualified Professional – Behavioral Health Urgent Care (BHUC) is responsible for providing direct and indirect interventions under supervision in a Tier IV BHUC setting, supporting triage, crisis assessments, interventions, and disposition planning for individuals aged 2+ experiencing MH/SUD/I/DD crises.

This role participates in Person-Centered Plans (PCPs) and ensures urgent/emergent needs are addressed as an alternative to ED. The Qualified Professional supports the mission and vision of Southeastern Integrated Care.

Essential Duties and Responsibilities

Assists in triage within 15 minutes of arrival, determining urgency (routine referrals out; urgent/emergent eligible) and gathering releases for supports/providers. Participates in crisis/risk assessments within 2 hours, addressing presenting problems, risks, biopsychosocial info, mental status exams, and level of care (e.

g., ASAM). Coordinates activities within the PCP, including interventions like de-escalation, psychoeducation, and modifiable risk factor planning. Provides case management: links to services/referrals, schedules community resources, assists with housing/transportation/medication, and coordinates discharge planning (e.

g., aftercare instructions, follow-up calls within 5 days). Supports IVC first evaluations, inclusion of family/natural supports (with consent), and observation status (Tier IV only, up to 23:59 hours). Demonstrates population-specific knowledge (MH/DD/SAS) and trains staff on individual needs. Participates in 24/7 on-call first responder system; coordinates resources per consumer needs/PCP.

Assists with NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports per LME/MCO timelines. Completes Intake Packets, documents billable encounters in EMR within 24 hours, and maintains records/reporting incidents within 24 hours. Ensures confidentiality (HIPAA), protects rights/privacy/PHI, and represent the company positively.

Participates in required trainings per service line/clinical coverage policy. Other duties as assigned, including supporting 75% full assessments and 100% community discharge follow-ups.

Qualifications

Education/Experience Bachelor’s in Human Services with 2 years full-time MH/DD/SAS experience, OR Bachelor’s non-Human Services with 4 years, OR RN with 4 years MH/DD/SAS, OR Master’s in Human Services with 1 year post-graduate MH/DD/SAS experience. Required Skills/Abilities: Strict confidentiality, effective communication/documentation, positive attitude, professionalism, office/computer skills, independence/teamwork, flexibility, prioritization, advocacy/negotiation, commitment/competence/adaptability.

Must meet 10A NCAC 27G.0104. Certificates, Licenses, Registrations: Valid NC driver’s license with insurance; maintain current license/certification if applicable.