Vice President, National Field Operations

Role Lead a ~150 person field team across 15 states installing and servicing residential fixed wireless and fiber customers. Wireless work includes roof and mast-mount installs, line-of-sight qualification, and radio alignment. Fiber work includes drops, ONT installs, and in-home troubleshooting. You own the team, the contractors, the fleet, and the tools.

Manage 8 regional field supervisors and their crews. Set standards for install quality, safety, and customer experience and hold both employee and contractor crews to them. Establish, negotiate, and manage 3rd-party contractors: SLAs, quality audits, invoice reconciliation, and chargeback enforcement. Own dispatch, scheduling, and workforce management tooling, including the tech mobile workflow.

Define and report field KPIs to the executive team: first-visit resolution, repeat dispatch rate, install cancel rate, tech utilization, contractor cost per job, and safety incidents. Manage the vehicle fleet: telematics, driver safety, maintenance, and refresh cadence. Travel 15-25% to field markets Qualifications 5+ years leading a customer-facing in-home field organization at a residential ISP.

Fixed wireless or aerial install experience strongly preferred. 10+ years in technical field operations. Experience negotiating and managing 3rd-party install contractors at scale, including billing reconciliation and performance enforcement. Experience managing a vehicle fleet with telematics, driver safety programs, and refresh cycles.

Working knowledge of OSHA and telecom field safety standards (ladder, roof, and aerial work).