Bilingual Customer Service Representative (English/Spanish)

Description We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues. The ideal candidate communicates confidently in both English and Spanish, enjoys helping people, and can navigate online systems efficiently while providing accurate, friendly, and solution-oriented support.

Key Responsibilities

Handle inbound customer inquiries through phone, email, and chat. Assist customers with product information, sizing, availability, and order-related questions. Help resolve website navigation, checkout, tracking, return, and exchange issues. Investigate customer concerns and provide clear, practical solutions. Maintain accurate customer and interaction records.

Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution. If you are bilingual, tech-savvy, and passionate about delivering excellent customer service, we encourage you to apply.

Compensation

$230 USD per week Paid weekly in arrears Independent Contract Paid training Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: Resume Review Pre-Screen Questionnaire One-Way Video Interview Live Interviews Important Please ensure you upload your resume in English.

Spanish resumes are not accepted! Strong English communication skills are essential. Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements

Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment. Strong English and Spanish communication skills, both written and verbal. Excellent computer navigation skills and the ability to learn new systems quickly. Strong problem-solving skills, attention to detail, and a customer-first mindset.

Ability to manage multiple inquiries while maintaining accuracy and professionalism. Willingness and ability to work full-time on-site in Barranquilla, Colombia. Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

Experience supporting online shoppers or handling e-commerce orders. Familiarity with order management systems, customer service platforms, or CRM tools. Experience troubleshooting basic website, checkout, or account-related issues.