Business Development Manager

Key Responsibilities

Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments. Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction. Handle issue resolution and escalation management to maintain service continuity. Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).

Support pricing reviews, renewals, and contract negotiations. Identify and prospect potential clients through outbound outreach (calls, emails, LinkedIn, etc.) Qualify inbound and outbound leads and route opportunities to the appropriate sales representatives Conduct market and industry research to identify new business opportunities Maintain accurate and up-to-date records in CRM systems (e.

g., Salesforce, Hub. Spot) Support the sales team in preparing proposals, presentations, and client materials Schedule meetings and coordinate introductory calls between prospects and sales leaders Track and report on outreach activity, pipeline development, and conversion metrics Develop a strong understanding of company services, value proposition, and target markets Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.

Handle issue resolution and escalation management to maintain service continuity. Develop strategic account plans to drive retention and organic growth (upselling/cross-selling). Support pricing reviews, renewals, and contract negotiations.

Qualifications

Education

& Experience Bachelor’s degree in Business, Marketing, Communications, or related field preferred 5–10 years of experience in sales, business development, customer service, or related field Excellent interpersonal, communication, and problem-solving skills. Strong analytical mindset and ability to manage multiple accounts simultaneously.

Fluent in English and Spanish Skills & Competencies Strong communication skills (written and verbal) Comfortable with outbound outreach and building new relationships Basic understanding of sales processes and pipeline management Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) Experience with CRM tools is a plus Highly organized with strong attention to detail Self-motivated with a results-driven mindset Knowledge of warehouse and transportation management systems (WMS/TMS).

Familiarity with Lean or continuous improvement methodologies.