Help Desk Technician

The Help Desk Technician’s role is to ensure reliable, secure, and efficient operation of end user computing systems so staff can perform critical business and clinical tasks. This includes receiving, triaging, documenting, and resolving help requests using modern ticketing, diagnostic, and remote support tools. Problem resolution may require hands-on support at the workstation level, remote troubleshooting, or coordination with other IS team members.

The technician plays a key role in maintaining a positive user experience and supporting BVRMC’s technology, security, and operational standards.