Senior Account Manager

Senior Account Manager (Cyber) London Join Our Dynamic MSP Business We are seeking a highly motivated and experienced Senior Account Manager to join our thriving, customer-focused Managed Service Provider (MSP) company. If you have a passion for life cycle management, a knack for cultivating new leads, and a dedication to providing exceptional customer service, we want to hear from you!

About Us

Sysgroup is dedicated to providing top-notch IT solutions and services to a diverse range of clients. With a commitment to excellence, we offer managed services, cloud solutions, cybersecurity, and more. Sysgroup accreditations include Cyber. Ark Advanced Partner, and Zscaler Authorized Partner to name a few and showcases our commitment to providing outstanding services to our clients.

Our team is composed of industry experts who are passionate about delivering exceptional service while driving innovation. We pride ourselves on our collaborative work environment and our ability to adapt and respond to the ever-changing tech landscape. Role Overview We are looking for a Senior Account Manager to manage and grow a portfolio of our Tier 1 accounts.

These are strategically important clients, the majority of whom rely on Sys. Group’s cyber security services as a core part of their IT estate. This role is focused on building strong, trusted relationships, driving account growth, and ensuring our customers receive maximum value from our services—particularly across cyber security solutions.

Key Responsibilities

• Own and manage a portfolio of Tier 1 client accounts
• Develop deep, strategic relationships with key stakeholders and decision-makers
• Act as the primary point of contact for all commercial and service-related matters
• Identify opportunities to expand services, with a strong focus on cyber security offerings
• Work closely with technical, cyber security, and delivery teams to align solutions with client needs
• Lead account planning, including growth strategies and revenue targets
• Ensure high levels of customer satisfaction, retention, and contract renewal
• Support and lead commercial negotiations, proposals, and contract discussions
• Stay informed on industry trends, particularly within cyber security, to provide informed guidance to clients Qualifications
• Proven experience in a Senior Account Manager (or similar) role within an MSP, IT services, or technology environment
• Understanding of cyber security services and products (e.g. managed detection & response, SIEM, vulnerability management, endpoint security, compliance frameworks)
• Demonstrable experience managing large, complex, or strategic accounts
• Commercially driven with a track record of revenue growth and account expansion
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to manage multiple priorities Desirable Experience or knowledge of cyber security consulting services Familiarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST) Experience working with enterprise or mid-market customers What Success Looks Like Strong retention and growth of Tier 1 accounts Increased adoption of Sys. Group’s cyber security services across your portfolio High customer satisfaction and long-term strategic partnerships Clear account plans that align customer needs with Sys. Group’s capabilities Requirements Qualifications
• Proven experience in a Senior Account Manager (or similar) role within an MSP, IT services, or technology environment
• Understanding of cyber security services and products (e.g. managed detection & response, SIEM, vulnerability management, endpoint security, compliance frameworks)
• Demonstrable experience managing large, complex, or strategic accounts
• Commercially driven with a track record of revenue growth and account expansion
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to manage multiple priorities Desirable Experience or knowledge of cyber security consulting services Familiarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST) Experience working with enterprise or mid-market customers What Success Looks Like Strong retention and growth of Tier 1 accounts Increased adoption of Sys. Group’s cyber security services across your portfolio High customer satisfaction and long-term strategic partnerships Clear account plans that align customer needs with Sys. Group’s capabilities Benefits Why Join Us? Joining Sysgroup means becoming part of a dynamic and innovative team that is dedicated to excellence. We offer a supportive, and collaborative work environment, where your ideas and contributions are valued. Here are some of the benefits of working with us: Competitive Compensation We offer a competitive salary package, including performance-based incentives, to reward your hard work and achievements.
• Private Healthcare
• Life insurance
• Healthcare cash plan
• Pension Growth Opportunities We believe in investing in our employees' professional development. You will have your own individual development learning path with access to various training material and ongoing career advancement opportunities. Work-Life Balance We understand the importance of work-life balance. Our flexible work arrangements and supportive policies ensure that you can maintain a healthy balance between your personal and professional life. Company Values Our values are at the core of everything we do. We are committed to integrity, excellence, and customer satisfaction. By joining us, you will be part of a team that values and respects every member.