IT Administrator (AL-FNC260602 011/01)

We are looking for an organized and proactive IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. This role is ideal for candidates with strong coordination skills who enjoy working in a fast-paced IT environment and supporting daily operational activities.

Key Responsibilities

Create and manage service request tickets in the ITSM system on behalf of support teams and users. Track service requests and ensure completion within agreed turnaround times. Assist in monitoring and maintaining clean laptop inventory levels. Coordinate and schedule appointments for IT-related activities and services.

Maintain accurate records of IT assets and inventory stored onsite. Provide administrative support to the IT Operations team. Prepare and update operational records, reports, and documentation. Support ad-hoc administrative and operational tasks as assigned.

Requirements

Minimum 1 year of experience in an administrative, operations support, or IT support coordination role. Familiarity with ITSM tools would be an advantage. Proficient in Microsoft Office applications (Word, Excel, and PowerPoint). Good written and verbal communication skills. Basic knowledge of End User Computing Devices (EUCD) would be an added advantage.

Strong organizational skills with attention to detail. Ability to multitask and work independently in a customer-facing environment.