Inside Sales Representative

Description Position summary We’re looking for a friendly, detail-oriented representative to support customers and grow sales at Total Restaurant Supply. You’ll help restaurants and other food-service businesses find the products they need, process orders, answer questions, and resolve issues promptly.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Recommend products based on customers’ needs, budgets, and timelines.
• Prepare quotes, enter orders, and follow up on open opportunities.
• Check product availability, pricing, delivery schedules, and order status.
• Coordinate with purchasing, warehouse, and delivery teams to resolve order issues.
• Handle returns, damaged items, billing questions, and other service requests.
• Maintain accurate customer, quote, and order records in the company’s systems.
• Build strong customer relationships and identify opportunities for repeat business.
• Stay informed about products, promotions, and industry offerings.

Qualifications

• Customer service or sales experience; experience in restaurant supply, food service, or wholesale is a plus.
• Strong communication, listening, and problem-solving skills.
• Comfortable handling multiple requests while maintaining accuracy.
• Basic computer skills and confidence learning order-entry.
• Reliable, organized, and professional.
• Able to work collaboratively with customers and internal team.