Host/Hostess

Mandarin Oriental, Desaru Coast is looking for a Host / Hostess to join our Food & Beverage Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design.

Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Host / Hostess is the first point of contact for guests entering the restaurant or outlet and is responsible for creating a warm, welcoming, and personalized arrival experience. The role manages guest seating, reservations, table allocation, and communication with the service team to ensure a smooth and memorable dining experience in accordance with the hotel's luxury service standards.

As Host / Hostess you will be responsible for the following duties: Guest Welcome & Service Welcome and acknowledge all guests warmly, professionally, and promptly upon arrival. Create a positive first impression by demonstrating genuine hospitality and attentive service. Escort guests to their tables and assist with seating arrangements.

Provide menus and communicate relevant information regarding the outlet, daily specials, promotions, and facilities. Identify and respond to guest preferences and special requests whenever possible. Maintain awareness of VIP guests, repeat guests, special occasions, and guest preferences. Handle guest enquiries, requests, and feedback professionally and escalate concerns to the appropriate supervisor when required.

Bid farewell to guests warmly and thank them for dining with the hotel. Reservations & Table Management Manage restaurant reservations accurately using the hotel's reservation system. Confirm, amend, and update guest reservations as required. Maintain an accurate seating plan and manage table allocation according to operational requirements.

Monitor table availability and coordinate seating with the service team. Manage walk-in guests and waiting lists professionally. Communicate expected waiting times accurately to guests. Coordinate with the Restaurant Manager and service team regarding table status, guest flow, and special requirements. Ensure reservations and guest information are handled with appropriate confidentiality.

Communication & Coordination Maintain effective communication with waitstaff, Restaurant Manager, Kitchen, and other F&B departments. Inform the service team of guest preferences, special occasions, dietary requirements, and other relevant information. Coordinate with the Kitchen and service team to manage guest flow during peak periods.

Communicate operational updates and guest requests during daily briefings. Assist the team in maintaining smooth restaurant operations during busy periods. Guest Experience & Brand Standards Deliver service in accordance with Mandarin Oriental's luxury service standards and the hotel's service philosophy. Demonstrate excellent knowledge of the restaurant's menu, concept, opening hours, facilities, and current promotions.

Recognize returning guests and provide personalized service whenever possible. Maintain a professional and polished appearance in accordance with grooming standards. Protect guest privacy and handle guest information with discretion. Proactively identify opportunities to enhance the guest experience. Operational Duties Maintain cleanliness, organization, and presentation of the host/hostess station, entrance, and waiting area.

Ensure menus, reservation materials, and guest information are properly maintained and available. Assist with setting up and closing the outlet as required. Monitor guest traffic and support the team in managing peak periods. Assist other F&B areas when operationally required. Follow all hotel policies, SOPs, food safety, hygiene, and health and safety requirements.

Report any maintenance, safety, or operational concerns to the supervisor promptly. As Host / Hostess , we expect from you: Educational Background Minimum 1–2 years of experience in a Host/Hostess, Guest Relations, Restaurant Reception, or similar F&B role, preferably in a luxury hotel or resort. Previous experience in a high-end restaurant or international hotel is an advantage.

Diploma or certificate in Hospitality, Food & Beverage, or a related field is preferred. Skills Good command of English; additional languages are an advantage. Excellent communication and interpersonal skills. Pleasant personality with a genuine passion for guest service. Well-groomed, confident, and professional in appearance.

Strong organizational and multitasking abilities. Comfortable working in a fast-paced environment. Willing to work shifts, weekends, public holidays, and according to operational requirements. Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important.

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?