IT Support Specialist

Job Summary

The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware.

Applies knowledge of computer software, hardware, and procedures to solve problems Works to research and resolve problems Work to explain issues and recommend any modifications needed Arrange service by software or hardware vendors to repair or replace any defective products Develops and communicates IT projects and goals Maintains knowledge of technology innovations and trends Required Skills/Abilities: Knowledge of subject content Strong oral, written, and interpersonal and customer service skills Strong time management skills Strong organizational skills Strong analytical and problem-solving skills Superior understanding of computer hardware and software systems Ability to explain technical issues to technical and non-technical employees Able to travel to all three campuses Education and Experience: Bachelor’s degree in Computer Science or related field, or equivalent experience, required At least 4 years of experience required Physical Requirements: Prolonged periods of sitting Able to lift up to 15 pounds