MAC T3 Technical Support

Required Skills

5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps . Excellent communication skills to handle Europe and US customers Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues Good understanding on MAC OS folder structure Handled network related issues on both Wi-Fi and LAN Handled all kinds of M365 application issues VMWare fusion Application and Windows 11 VM related issues on MAC OS X.

Filevault2 encryption issues Technical knowledge on Adobe Creative Cloud Applications Familiar with Terminal Commands Finding Root Cause of any particular issue on MAC OS X Platform, which affects production. Able to troubleshoot applications like Webex, Webex scheduler, Any connect MAC imaging and Re-image through USB installer Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team Worked on Service.

Now for Incidents and Service Requests Worked on Sharepoint and OneDrive issues Flexible to work on rotational 24*5 shift Sound knowledge and experience in Microsoft Office suite troubleshooting Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Professional and structured escalation approach of unresolved issues with vendor teams and internal teams. Maintenance of the system within the domain network Installation and deployment of OS and configuring the system. Familiar with ITIL – Service. Now for Incident Management. 5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps .

Excellent communication skills to handle Europe and US customers Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues Good understanding on MAC OS folder structure Handled network related issues on both Wi-Fi and LAN Handled all kinds of M365 application issues VMWare fusion Application and Windows 11 VM related issues on MAC OS X.

Filevault2 encryption issues Technical knowledge on Adobe Creative Cloud Applications Familiar with Terminal Commands Finding Root Cause of any particular issue on MAC OS X Platform, which affects production. Able to troubleshoot applications like Webex, Webex scheduler, Any connect MAC imaging and Re-image through USB installer Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team Worked on Service.

Now for Incidents and Service Requests Worked on Sharepoint and OneDrive issues Flexible to work on rotational 24*5 shift Sound knowledge and experience in Microsoft Office suite troubleshooting