F&B Hostess

Job Location: Souq Waqif Boutique Hotel By Tivoli Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs. The F&B Hostess is responsible for creating a welcoming first impression for guests by greeting them, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of restaurant operations.

The role requires excellent customer service, communication, and organizational skills to deliver an exceptional dining experience.

Key Responsibilities

Welcome guests warmly and escort them to their tables. Manage reservations, waitlists, and table assignments. Answer phone calls and respond to guest inquiries professionally. Coordinate with servers and restaurant managers to optimize seating. Inform guests of menu specials, promotions, and estimated waiting times. Maintain the cleanliness and organization of the reception/hostess station.

Handle guest complaints or special requests courteously and escalate when necessary. Monitor table turnover and seating availability. Ensure VIP guests and special occasions receive appropriate attention. Maintain a professional appearance and uphold company service standards.

Qualifications

High school diploma or equivalent. Previous experience in hospitality, restaurants, or customer service is preferred. Excellent communication and interpersonal skills. Professional grooming and presentation. Ability to work under pressure in a fast-paced environment. Basic computer and reservation system knowledge. Fluency in English; additional languages are an advantage.

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