IT Support Computing Analyst III

Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues. Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized. Manage software deployment, updates, and licensing; troubleshoot software-related issues.

Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams. Coordinate the configuration, installation, and troubleshooting of applications and system integrations. Perform hardware maintenance, repairs, upgrades, and component replacements as needed.

Monitor, troubleshoot, and optimize campus network connectivity and performance. Maintain accurate documentation of inventory, service requests, incidents, and resolutions. Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources. Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.

Act as a mentor to fellow teammates in the development of their technical and customer service skills. Collaborate with support to refer clients to other University resources and train them on the proper use of those resources. Stay current with emerging technologies and recommend solutions that enhance the University’s IT environment.

Perform other duties as assigned. Knowledge, Skills, and Abilities: Working knowledge of Active Directory, Microsoft 365, and endpoint management tools. Knowledge of networking fundamentals and troubleshooting. Ability to deliver excellent customer service and effective communication. Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.

Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service. Physical Requirement: This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.