Trainer

Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

Job responsibilities

• Assess & evaluate candidates on communication competence via Mock- calls and Class Room Observations
• Deliver Classroom Training for New Hire's on Communication Ability
• Provide Coaching and Feedback to CCAs from Classroom Through to Graduation and improve their communication abilities on Communication, Soft Skills, Culture, etc.
• Prepare & Implement action plans basis CCA learning need
• Analyze the Coaching / Training needs of the agents & support them in delivery
• Participate in calibrations to ensure consistent scoring & feedback delivery approach
• Support floor Training Initiatives: Provide additional Communication Support to Production as and when required
• Prepare and Send Requests / Reports to the Departments as Per SLA. This role may be subject to additional background verification checks Qualifications Qualification:
• Graduate in any discipline
• Technical knowledge of English communication - intonation, syllable, Indianism etc.
• Presentation, Feedback & Coaching skills
• Experience in delivering core Voice & Accent and Communication Training for a minimum of 1 year
• Passionate About Customer Service & Relationship Care and strong Interpersonal Skills And Ability To Interact At All Levels ReqID: 18013890 Schedule (Full-Time/Part-Time): Full-time