Call Center Specialist II

This is a junior level position in the SCJB Information Technology CMS Call Center that provides assistance to users of the statewide technology services developed by the Judicial Branch to support the South Carolina Unified State Court System.  In a high volume call center setting, provides in-depth, technical and procedural support to users of the SC Electronic Filing system (E-Filing), Attorney Information System (AIS), Statewide Case and Jury Management System (CMS).

Essential Duties and Responsibilities

of the Position  Serves as junior level Call Center Specialist II (CCSII) in the CMS Call Center. Independently responds to and resolves complex issues submitted to the CMS Call Center....