Service Desk Personnel - Onsite Nasville TN

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting
• Server Print Queue, and local Queues Active Directory Management
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts. iOS Managemen t, Support , and Deployment
• Setting up new phones/ Ipads
• Resetting i. Tunes accounts
• Resetting network settings
• Backup/Restore device data Video Conferencing
• Cisco Web. Ex
• MS Teams
• Cisco Presence video solutions Network troubleshooting
• Internal vs external
• VPN
• LTE
• Wifi Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed Remote support
• MSRA
• RDP
• TEAMs
• Webex Hardware Deployment Service. No w
• Ticket management
• Ticket assignment