Part Time - Client Services Representative (2 positions)

Key Responsibilities

Checks in-out all continuing care clients requested charts. Provides efficient and effective front-line services to clients and students; answers phone calls. Provides support to students in regards to the client scheduling system; explains processes, guides students on rotation; monitors assignment of clients to students; manages students’ voicemails.

Enters new client information into the dental management software; scans documentation into the dental management software. Faxes medical consultations and referrals to physicians’ offices. Processes payments for services; balances daily deposits. Other duties as assigned. Educational and Experience Requirements One year certificate or equivalent from a recognized post-secondary institution in Dental Hygiene, Dental Assistant, Dental Office Administration, Medical Office Administration, Health Information Management or any other related.

Minimum two years of customer service-related experience; with experience working in a high-volume environment or student services department. Knowledge of dental practice management software is an asset. Familiarity with Microsoft Office (Word, Excel, PowerPoint etc.) Skills and Attributes Solid client service orientation and ability to work collaboratively with a wide range of stakeholders.

Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level. Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).