Janitorial Operations Manager | Full Time-Flexible Schedule | Metro Nashville TN

Overview

Service. Master Facilities Maintenance is a locally owned and independently operated Service. Master Clean® franchise providing commercial janitorial and facility support services throughout the United States. Founded in 2005, we proudly maintain more than 30 million square feet of commercial facilities every day across multiple states, serving schools, offices, industrial facilities, healthcare environments, distribution centers, and other commercial properties.

Our success is built on dependable people who take pride in delivering quality service. Whether you're beginning your career or bringing years of experience, you'll find opportunities to grow with a company that values integrity, teamwork, safety, and customer service. Positions are available in multiple markets. Please review the job title and location to ensure the position matches the area where you are seeking employment.

Job Skills / Requirements Position Summary The Janitorial Operations Manager is responsible for overseeing multiple client locations within an assigned market, ensuring consistent service delivery, operational efficiency, and workforce performance. This role provides leadership to Supervisors and frontline teams while maintaining accountability for staffing, service quality, and client satisfaction.

The Operations Manager is responsible for managing a portfolio of accounts and ensuring all assigned locations operate in alignment with company standards and client expectations. Scope of Responsibility Oversees multiple client locations within a defined geographic market Directly manages Supervisors and indirectly manages frontline employees Responsible for staffing, scheduling oversight, service quality, and operational performance across all assigned locations Regular travel between sites required Accountable for overall performance of assigned book of business Key Responsibilities Operations Management Oversee daily operations across multiple janitorial service locations Ensure consistent execution of service standards across all sites Conduct site visits, inspections, and operational audits Identify and resolve operational issues across locations Leadership & Workforce Management Supervise and develop Operations Supervisors Support hiring, onboarding, and training across assigned locations Monitor staffing levels, turnover, and workforce performance Enforce company policies and oversee performance management Client & Account Management Serve as primary operational contact for assigned client accounts Maintain strong client relationships and ensure satisfaction Address escalated service concerns and ensure resolution Compliance & Reporting Ensure compliance with company policies, safety standards, and client requirements Monitor operational metrics and performance indicators Provide reporting and updates to senior leadership Qualifications Required: High school diploma or equivalent 3–5 years of operations, supervisory, or management experience Experience managing teams in a service-based environment Strong leadership, communication, and problem-solving skills Preferred: Janitorial or facilities maintenance industry experience Experience managing multiple locations or accounts Bilingual (English/Spanish) a plus Education Requirements (All) 3-5+ years of operations or account management experience Experience managing service-based or facility operations preferred Janitorial or facilities maintenance industry experience preferred Prior leadership or supervisory experience required Additional Information / Benefits Paid training Benefits Opportunities for advancement and career growth Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan