Inside Sales Associate

Job Details: Level: Experienced, Job Location: Hagerstown Branch

• Hagerstown , MD, Position Type: Full Time, Education Level: High School/ GED, Salary Range: $19.23 - $44.53Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales, Inside Sales Full-Time | Various Locations $19.23 – $44.53 / hr Annual Pay Range Reports To: Branch Manager/Residential/Commercial Manager DEPARTMENT Sales EXPERIENCE 2+ Years Preferred BENEFITS ELIGIBLE AFTER 45 Days of Employment ROLE OVERVIEW The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need. CORE RESPONSIBILITIES Sales & Customer Service Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands Present pricing, credit, and terms accurately; follow through on all commitments to customers Promote current programs, products, and the company's competitive advantages with confidence Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction Product Knowledge & Problem Solving Demonstrate deep knowledge of all product lines and their real-world applications Quickly assess customer needs and recommend the right products or escalate to a technical expert Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.) Understand how products work together; proactively offer complementary items on every order Teamwork & Operations Coordinate effectively with outside sales on projects, quotes, and customer accounts Use company systems and tools to plan, track, and maximize efficiency Participate actively in team meetings; share best practices and contribute to shared goals Maintain accurate customer files, inventory availability info, and shipment tracking Qualifications: QUALIFICATIONS High school diploma or GED required 2+ years in a similar inside sales or wholesale distribution role preferred Product and applications experience in plumbing, HVAC, or related industries a strong plus Bilingual in Spanish desirable Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems BENEFITS Eligible to enroll on the 1st of the month following 45 days of employment: Medical, Dental & Vision Short & Long-Term Disability Life Insurance Flexible Spending Account (FSA) Telehealth Gym Reimbursement 401(k) with Company Match Free Surgery & Imaging Program* Free Medications* Delta Perks — Local Discounts Discount Hub Coverage available for families * Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms. Additional duties may be assigned as needed. We are an equal opportunity employer.