Service Manager

Description Salary: $80,000 – $100,000 annually depending on experience About Us : WE BLEED BLUE At MCT Companies, we like to say we bleed blue . Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT!

We are looking for motivated individuals to join our growing family business! Schedule : 8:00 a.m. - 5:00 p.m. Manages, monitors, and directs the service processes to ensure shop efficiencies that promote quality customer satisfaction. Coordinates the tasks, instruction, and supervision of on-site staff and rail technician crew to ensure timely completion of assigned tasks.

Takes customer requests seriously, respects the customer’s property, and organizes workflow to meet and exceed customer expectations. Maintains schedule to aid in the timely completion of installation and service work. Enhances the organization’s reputation by accepting responsibility for and taking pride in the accomplishment of valuable, customer-focused work.

Promotes and maintains a safe and healthy work environment adhering to both company and OSHA established standards. Your leadership will be instrumental in upholding MCT Companies' Core Values, guiding your team to operate in alignment with these principles. Through collaborative efforts, you'll support team members in meeting daily targets and taking ownership of their responsibilities.

Adhering to regulatory and reporting standards will be central to your role, ensuring full compliance across all operations. Expect up to 20% travel as part of this role.

Requirements

• Establish and maintain effective working relationships with customers, employees, and management to deliver cost-effective, value-added customer service.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff and rail technician crew.
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes.
• Establish and maintain effective working relationships with customers, employees, and management to deliver cost-effective, value-added customer service.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff and rail technician crew.
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes.
• Maintains staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and engaged work environment, developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operational information; identifying and evaluating trends and options; choosing a course of action, defining objectives; evaluating outcomes.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
• Fosters an environment of safety and continuous improvement. Job Requirements
• Ability to communicate effectively with customers, technicians, and managers either written or verbally. Bilingual a plus.
• Fosters teamwork, handles pressure, provides specific feedback, listens to constructive input and management conflict.
• Proven organizational and time management skills, detail-oriented knowledge of equipment, and professional demeanor.
• Utilizes critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in an efficient, accurate, and productive manner.
• Coordinates resources to meet deadlines in a fast-paced environment.
• Approximately 20% travel required.
• Performs other duties as requested, directed, or assigned by management. Work Qualifications
• Associates degree or equivalent from a two-year college or technical school; or five or more years of related experience and/or training; or a combination of education and work experience in a dealership environment. Bachelor’s degree preferred but not required.
• Experience building and managing multi-departmental teams is preferred. Experience in Performance Management, Project Management, Coaching Management, and Results Driven. Computer Skills
• Proficient in: Microsoft Office (Excel, Power Point, Word) Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Analyzing data as needed.

Benefits

Medical, Dental and Vision, after 30 days HSA and FSA plans Company Paid Life Insurance, LTD and STD Paid Time Off (starts on day 1) 120 Hours the first year! Holidays 401(k) with employer match Tool Program In House Carrier Training Annual Clothing Allowance Fun and Rewarding Work Environment MCT Companies is an Equal Opportunity Employer and federal contractor.

We value diversity and do not discriminate based on any protected status. If you need assistance in the application process please contact Human Resources.