Intern - Year Round (Desktop Support Services - Incident Management)

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector while assisting us in providing the high-quality support that our members deserve. Enrollment in an accredited university is required to be eligible for this position—the willingness to learn combined theoretical knowledge with hands-on experience while developing your professional skills.

***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application. Performs work in support of Desktop Support Services group - duties may vary depending on the assignment Applies knowledge gained from the degree program in day-to-day duties/responsibilities May receive guidance and direction from management and/or senior-level staff Leverage technical knowledge and skill Works within established standards, change control, policies, and procedures Provides exceptional customer service Performs other related duties as assigned

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (Service. Now)
• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures Desired
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using Connect. Wise Remote Support Software
• Experience using Cyber. Ark Workforce Password Management Software
• Experience troubleshooting Citrix VDIs Hours: Monday
• Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule) Location: 820 Follin Lane, Vienna, VA 22180