IT/Systems Support Specialist

IT / Systems Project Support Specialist Company: Air. Mart Inc. Location: 4144 Aviator Road, Ste 100, Lexington, KY 40510 Schedule: Monday – Friday, 8:00 AM – 5:00 PM Reports To: IT & Database Development Manager Employment Type: Full-Time Position Overview Air. Mart Inc. is seeking a highly organized and tech-savvy IT / Systems Project Support Specialist to assist with technology and systems-related initiatives across the company.

This role supports the IT & Database Development Manager by helping implement systems, document workflows, maintain data integrity, test new processes, and provide internal user support. The ideal candidate enjoys solving problems, improving processes, and helping teams adopt technology effectively. This position plays an important role in ensuring that system improvements, CRM enhancements, and internal tools are implemented smoothly while maintaining clear documentation and strong user support.

Key Responsibilities

Project Support & Execution Assist with CRM and systems-related technology projects Support implementation of new tools, integrations, and automations Build and update workflows under the direction of the IT Manager Assist with testing new processes before rollout Help coordinate timelines and project follow-ups CRM & Systems Support Assist with maintaining CRM structure and data quality Support setup of pipelines, fields, automations, and reports Troubleshoot basic user issues and escalate when necessary Help maintain dashboards and KPI tracking Documentation & SOP Development Document workflows and system processes Create step-by-step Standard Operating Procedures (SOPs) Maintain updated documentation in SharePoint or other systems Assist in developing training materials and internal guides User Support & Training Assistance Provide first-level support for system-related questions Assist with onboarding new employees to CRM and internal systems Support internal training sessions Reinforce proper data entry standards Data Integrity & Process Monitoring Monitor system usage and workflow compliance Identify incomplete or inconsistent data entry Assist with cleaning and organizing system records Support improvements to reporting accuracy Cross-Department Collaboration Work with Sales, Operations, Marketing, Maintenance, and Flight Operations teams Support technology needs across departments Help align workflows with the Air.

Mart Flight Cycle: Brief → Align → Launch → Navigate → Close → Elevate Continuous Improvement Identify inefficiencies or duplicate processes Suggest improvements to workflows and automation opportunities Stay informed on system updates and new platform capabilities Help reduce manual work through automation and improved systems Required Skills & Qualifications Strong organizational and task management skills Proficiency in Microsoft 365 (Excel, SharePoint, Teams, etc.)

Working knowledge of CRM systems (Pipedrive preferred) Ability to follow and document technical workflows Strong written and verbal communication skills Analytical thinking and problem-solving ability High level of attention to detail and accuracy Ability to learn new software platforms quickly Key Traits for Success We’re looking for someone who is: Detail-oriented and organized A collaborative team player Customer-focused Adaptable to change Proactive and accountable A continuous learner Preferred personal traits include: Tech-savvy mindset Innovative thinking Strong follow-through Integrity and resilience