Region Router

Location: Gainesville, Ga SUMMARY: This position responds to phone and email trip requests, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

Handle Inbound and Outbound calls. Respond to member and facility email requests. Place customer orders in the computer system. Provide customers with product and service information. Transfer customer calls to the appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquiries not immediately resolved.

Complete call logs and reports. Recognize, document, and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.

REQUIRED SKILLS

AND ABILITIES Basic reading, writing, and arithmetic skills required. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm. Work requires the willingness to work a flexible schedule. Typing assessment required with a minimum 30 wpm speed requirement.

QUALIFICATION High school diploma or equivalent