Account Management Manager

Position Summary

The Account Management Executive is responsible for ensuring customer satisfaction, retention, adoption, and long-term value realization for clients utilizing the company’s healthcare software solutions. This role serves as a strategic advisor and primary relationship manager for customers, helping to drive engagement, optimize platform utilization, and identify opportunities for account growth.

Reporting to commercial leadership, the Account Management Executive will internally work cross-functionally to deliver exceptional customer experiences and measurable business outcomes. The ideal candidate is proactive, relationship-oriented, and experienced in managing enterprise healthcare or SaaS customer relationships.

Key Responsibilities

• Serve as the primary post-sale point of contact for assigned customer accounts.
• Build strong relationships with customer stakeholders and executive sponsors to ensure long-term partnership success.
• Drive customer onboarding, adoption, engagement, and ongoing value realization.
• Develop and execute customer success plans aligned to client business goals and strategic priorities.
• Monitor account health metrics and proactively identify risks, opportunities, and areas for improvement.
• Cross-functional partner with internally teams to support renewals, upsell opportunities, and account expansion initiatives.
• Coordinate internally with Product, Support, and Implementation teams to resolve customer issues and improve the customer experience.
• Conduct regular business reviews and strategic account meetings with customers.
• Maintain accurate customer documentation, activity tracking, and reporting within CRM and customer success platforms.
• Provide customer feedback and market insights to internal stakeholders to support product and service improvements.
• Ensure consistent understanding between client and P360 technical(s) to facilitate resolution of technical issues and project success.
• Capability to work on multiple clients and/or projects.

Requirements

Expected Experience

• 5-7 years of customer success, account management, consulting, or client services experience within healthcare technology, SaaS, or related industries.
• Experience with enterprise and/or strategic customer relationships preferred.
• Ability to utilize AI tools to manage routine business tasks.
• Strong relationship builder, presentation, and problem-solving skills. Excellent written and verbal communication and interpersonal skills, with ability to correspond effectively with internal and external contacts in a professional manner.
• Ability to manage multiple customer accounts and priorities in a fast-paced environment.
• Experience utilizing CRM and customer success platforms preferred.
• Ability to provide leadership in a dynamic atmosphere of changing requirements and scope.
• Analytical mindset, team building, critical thinking, and problem-solving skills.
• Ability to anticipate potential needs and challenges before they occur.
• Strong internal and external executive presence.

Education

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field preferred.
• Equivalent professional experience may be considered in lieu of formal education.
• Additional Account Management or healthcare certifications considered a plus. Location and Travel Expectation
• Location – NY/NJ/CT Tri-State Area & Greater Philadelphia (HQ
• Edison, NJ)
• Willing to travel up to 50% Benefits Compensation Range
• Base Salary: $110,000+ annually
• Target Annual Bonus: 17.5% of base salary based on customer retention, satisfaction, and business performance goals.
• Target Total Cash Compensation: Approximately $150,000+ annually.
• Benefits: Comprehensive medical, dental, vision, and retirement.
• Compensation structure may vary based on candidate experience, geographic location, customer portfolio scope, and overall qualifications.