Home Infusion Intake Manager

Intake Manager

• Home Infusion 100% Remote Home Infusion Experience Required | IVIG Experience Strongly Preferred Please note: Candidates must have leadership experience within a Home Infusion, Specialty Pharmacy, or Infusion Revenue Cycle environment. Experience with IVIG, specialty therapies, insurance verification, and prior authorizations is strongly preferred. Join Advanced Infusion Care Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve. We are seeking an experienced Intake Manager to lead our Verification & Authorization team, including support for infusion suites and infusion centers. This is a strategic leadership role responsible for overseeing insurance verification, benefits investigation, prior authorizations, and patient access activities while driving operational excellence across the Intake department. The ideal candidate is a proven leader with a strong background in home infusion, IVIG and specialty therapies, revenue cycle operations, and change management. This individual will play a key role in improving workflows, maximizing reimbursement, developing team members, and enhancing the overall patient experience. Why Join AIS Healthcare? We offer a comprehensive benefits package, including: 100% Remote Work Opportunity Medical, Dental, and Vision Insurance Company-Paid Life Insurance Long-Term Disability Insurance Generous Paid Time Off 401(k) with Employer Match Career Growth and Advancement Opportunities Collaborative Leadership Team Mission-Driven Culture Focused on Patient Care Position Summary The Intake Manager is responsible for leading and developing a high-performing verification and authorization team while ensuring accurate and timely patient access to infusion therapies. This role oversees insurance verification, prior authorizations, eligibility reviews, and reimbursement-related processes to ensure compliance with payer requirements and maximize financial outcomes. The Intake Manager serves as a key partner to Pharmacy, Nursing, Billing, Sales, and Clinical Operations teams and is responsible for driving process improvements, operational efficiencies, and employee development initiatives.

What You'll Do

Leadership & Team Development Lead, coach, and develop a high-performing verification and authorization team Manage employee performance, goal setting, and professional development Conduct performance reviews and provide ongoing coaching and feedback Guide teams through process improvements and organizational changes Create a positive, collaborative, and accountable work environment Participate in hiring, onboarding, scheduling, and workforce planning Insurance Verification & Authorization Oversight Oversee insurance eligibility and benefit verification processes Ensure timely and accurate submission of prior authorization requests Monitor payer requirements and medical necessity criteria Maintain accurate verification and authorization documentation Ensure compliance with payer guidelines, regulations, and company policies Proactively identify and resolve issues that may lead to denials or reimbursement delays Revenue Cycle & Operational Excellence Collaborate with Billing and Collections teams to resolve reimbursement issues Monitor departmental productivity, quality, and turnaround metrics Analyze trends impacting revenue and reimbursement outcomes Develop corrective action plans and implement process improvements Perform quality reviews and operational audits Maintain expertise in NDC numbers, infusion supplies, and reimbursement methodologies Cross-Functional Collaboration Partner with Nursing, Pharmacy, Billing, Sales, and Clinical teams Serve as the primary escalation point for verification and authorization issues Assist patients and providers with benefit and authorization questions Participate in strategic initiatives and operational projects Drive alignment across departments to improve patient access and revenue cycle performance Required Qualifications High School Diploma or GED (Bachelor's Degree preferred) 5-7 years of healthcare industry experience 3-5 years of leadership experience managing Verification and Authorization teams Experience leading teams through process changes and operational transformations Strong understanding of insurance verification, prior authorizations, reimbursement, and Revenue Cycle Management Experience managing employee performance, coaching, and development Proficiency with Microsoft Outlook, Word, and Excel Ability to travel up to 25% Preferred Qualifications Home Infusion experience IVIG experience Specialty Pharmacy experience Experience supporting infusion suites or infusion centers Knowledge of specialty biologics and infusion therapies Strong understanding of payer requirements and reimbursement models related to infusion services Experience working with high-complexity infusion cases How to Apply To be considered for this position, you must complete the Culture Index Assessment .

Culture Index Assessment: http://portal.cultureindex.com/public/survey/general/0BFB8F0000 Important: Applications will not be reviewed until the assessment has been completed. If the assessment link does not open when clicked, please copy and paste it directly into your browser. If you continue to experience issues, try using a different browser.

About AIS Healthcare AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help providers deliver exceptional patient care and outcomes.

We're looking for impactful leaders who are positive, driven, collaborative, and passionate about improving processes, developing teams, and helping patients access the therapies they need. AIS Healthcare | Advancing Quality. Improving Lives.