Customer Service Representative Tier 1

RESPONSIBILITIES

Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required) Responding promptly to customer inquiries and communicating with customers through various channels. Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.

Maintain a positive, empathetic and professional attitude both internally and externally Ensure that appropriate actions are taken to resolve any customer concerns Keep accurate records of customer interactions, transactions, comments and issues. Understand and meet customer specific requirements within company guidelines and policies.

Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed. Stay updated on and comply with company initiatives and policies. Provide feedback on the efficiency of the customer service process. DETAILED TASKS (not limited to) : Sales order entry Logging issues in Excel Tracking, releasing and closing Blanket Purchase Orders REQUIRED TRAINING: High School Diploma, general education degree, or equivalent Comfortable working with computers Microsoft Office Amtech ERP Business telephone etiquette REQUIREMENTS & PREREQUISITES: 1-3 years experience in customer service Excellent communication skills, both verbal and written (Spanish a plus) Strong problem solving (conflict resolution) skills Ability to be patient and professional under challenging circumstances.

Ability to multi-task and work in a fast-paced environment EOE, including disability/vets