Supervisor, Front Desk

Front Desk Supervisor will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize coverage, customer service, client registration and eligibility, and EHR accurate data entry.

Maximize collections on program service billing and ensure accurate and timely collection of fees. Ensure applicable policies and procedures are in place, and that staff are trained and following business practices accordingly.