IT Service Management Specialist

Job Title: IT Service Management Specialist (JVN-783067) Location: 2 Broadway Notes- This is Hybrid Role (3 days onsite / 2 days remote). Job Description The Financial Information Services Agency (FISA) has a vacancy for a Job Administration/Production Control Technician reporting to the night Shift Supervisor. This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (d.

Series) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or People. Soft server. The position preferably requires knowledge of tools and utilities that run under z/OS, People. Soft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.

The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows. Skills/experience of the assigned staff: Required Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package Knowledge of z/OS JCL and TSO/ISPF Experience with mainframe compile, link, and bind procedures Familiarity with file transfer protocols such as FTPS and/or Connect: Direct Excellent communication (oral and written), interpersonal, organizational, and analytical skills.

Strong understanding of standard SDLC methodologies Knowledge of IMS, D82 Knowledge of UNIX Knowledge of PUTTY, WinSCP Familiarity with Rational Tools (Clear. Quest and Clear. Case) Familiarity with MS-Word and Excel Knowledge of People. Soft People Tools (Process Monitor) Experience: 3 - 5 years of related scheduling experience with a Windows-based scheduling system.

5 years' experience escalating and documenting critical job failures and schedule problems. 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows. Minimum Qual Requirements

1. A baccalaureate degree froman accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree froman accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations 3.

Education

and/or experience which is equivalentto "1" or"2"above.

About Us

Since 2000, Tri-Force Consulting Services ( https://triforce-inc.com ) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients.

Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc.

5000 list of the nation's fastest-growing companies.