Product Manager, Operations & Applied AI

ABOUT VINYL EQUITY We're building the next generation of capital-markets infrastructure, starting with a modern, digital-native transfer agent designed for today's public companies. Our platform replaces slow, manual processes with secure, automated workflows. Backed by Index Ventures, Spark Capital, and Infinity Ventures, our team includes veterans from NYSE, Equiniti, Computershare, and Angel.

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ABOUT THE ROLE

This position focuses on transforming multi-party workflows into products that are instrumented, guardrailed, self-serve, and AI-assisted. The role bridges three customer groups: Vinyl operators, issuers/shareholders, and market partners (DTC, law firms, banks, Broadridge). You'll set product direction alongside engineers without direct management responsibility.

The role requires in-office presence at least three days weekly at the West Loop headquarters.

KEY RESPONSIBILITIES

• Make Vinyl's operations AI-native. Build baseline metrics on operator effort, then apply human-in-the-loop AI to ingestion, mapping, support triage, and operator copilots
• Own the requirements pipeline. Convert operator and issuer needs into build-ready specifications capturing domain facts, edge cases, and clear recommendations
• Ship self-serve experiences for issuers and shareholders. Develop reporting, exports, and status views
• Extend the platform to next workflows: tender offers, escheatment, unclaimed property, and disbursements
• Instrument real-time visibility and accountability across multi-party processes
• Design correctness and controls into the product: invariants, maker-checker approvals, and audit trails ROLE REQUIREMENTS - 7+ years in product, program, or technical operations
• Hands-on AI/ML deployment experience in product or operations contexts
• Strong technical foundation: code literacy, integration understanding, model evaluation capability
• Track record designing correctness and controls in regulated or high-stakes domains
• Demonstrated ability reducing manual operational load without unnecessary process complexity
• Proven ability measuring business impact and collaborating asynchronously NICE TO HAVES
• Fintech, regtech, or compliance-heavy environment experience
• Familiarity with ReactJS, NextJS, NodeJS, AWS, GitHub
• Team or function building experience
• Operations-engineering, solutions-architect, or TPM background BENEFITS
• Target base salary: $130,000–$207,000 commensurate with experience
• Equity-based compensation
• Medical, dental & vision insurance - 401(k)
• Flexible PTO
• Hybrid work schedule (minimum 3 days/week in-office)