Automotive Business Development Representative

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number-we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

Fast-paced, team-oriented environment

Career advancement opportunities-we promote from within

Great opportunity to grow into sales or management roles

Family-owned and operated culture

Long-term career stability

Employee discounts on vehicles, parts & service

Paid training and ongoing support

Benefits We Offer

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and services

Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

Answer inbound customer calls, internet inquiries, and live chat requests

Schedule and confirm sales appointments for the dealership team

Respond quickly and professionally using phone, email, text, and CRM communication tools

Provide customers with initial vehicle and dealership information

Assist customers with basic financing information and next steps

Follow up consistently with leads that are not yet ready to purchase or missed appointments

Maintain accurate customer records and daily activity within the CRM system

Work closely with sales teams and dealership leadership to improve customer experience and appointment success

Participate in team meetings, training, and process improvement sessions

What You Bring

Previous customer service, call center, retail, hospitality, or sales experience preferred

Strong communication and relationship-building skills

Positive attitude and team-oriented mindset

Professional, friendly, and confident demeanor

Comfortable working with computers, CRM systems, email, and texting platforms

Ability to multitask and stay organized in a fast-paced environment

Strong work ethic and willingness to learn and grow

Requirements:

Valid driver’s license

High school diploma or equivalent preferred

Why Krause Auto Group?

Over 30 years of automotive success

Family-owned and operated organization

Promote-from-within culture with real career advancement opportunities

Leadership team committed to employee development and success

Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

Customer service

Hospitality

Retail sales

Call centers

Appointment setting

Banking or phone support roles

Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.