Collection Coordinator

Caldwell University invites applications for a Collections Coordinator. Reporting to the Assistant Director of Student Accounts, the Collections Coordinator is an integral member of the Student Financial Services team. This position supports tuition revenue, student retention, and financial clearance efforts through proactive outreach to students with outstanding balances or those at risk of stopping out due to financial challenges.

As a student advocate, the Coordinator serves as a resource for students and families by providing guidance on payment options, resolving account issues, and supporting compliance with the University's financial clearance policies. The Coordinator also provides coverage at the One Stop front desk in collaboration with campus partner offices and works closely with the Loan Coordinator to assist students with the federal and private loan application process.

Job duties include but are not limited to: Serve as a primary resource for students and families regarding student balance resolution providing accurate guidance and resolving account-related issues including federal financial aid, scholarships, grants, loans, and payment plans Perform collection activities related to student accounts, including monitoring outstanding balances, following up on delinquent payment plans, contacting students regarding past-due balances, sending collection correspondence, managing inactive account follow-up, and coordinating placement of accounts with external collection agencies when appropriate.

Coordinate outreach to students who have withdrawn or are planning to withdraw to discuss outstanding balances and available payment plan options. Process third-party vouchers and monitor outstanding payments to ensure timely payment. Manage assigned student groups to ensure billing accuracy, assign program related fees, and improve collection efforts.

Process and ensure timely processing of private student loans. Works closely with the Financial Aid loan coordinator to educate students on federal loan repayment. Support student success, retention, and financial well-being by helping students navigate financial processes and identify solutions to resolve outstanding account balances Reconcile past-due payment plans on a weekly basis, follow up with students regarding missed payments, document collection efforts, and prepare reports for the Assistant Vice President of Student Financial Success to support account monitoring, collections, and strategic decision-making.

May assist with New Student Orientation and other University Events. Bachelor’s degree required. 2-3 years of related work experience. Must be proficient in Google Suite ( Calendar, Docs, Sheets, Drive) and Microsoft Office ( Excel, Word) To apply: Caldwell University is committed to recruiting and retaining faculty, staff and students who will further the traditions, goals and core values of the University in support of our Catholic Dominican mission, vision, and strategic plan.

Caldwell seeks employees who are committed to contributing to an energetic welcoming atmosphere. Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 36 undergraduate and 31 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace.

The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life.

For more information about Caldwell University, visit caldwell.edu . Caldwell University offers a comprehensive benefit program to all full-time employees that includes: Health Coverage: Medical insurance, dental insurance, and vision plan Life Insurance: Employer-paid life insurance Short-term and Long-term disability insurance Retirement Savings: 403(b) defined contribution retirement annuity plan and a supplemental retirement annuity plan Generous Paid Time Off: Personal days, vacation days, and sick leave.

Paid holidays and summer Fridays off. Tuition Remission: An attractive tuition remission policy for employees and their dependents Tuition Exchange Scholarship Opportunities through CIC and the Tuition Exchange for up to full tuition at hundreds of participating colleges and universities. Additional Perks: Employee Assistance Program (EAP), Flexible Spending plan and more For details, go to https://www.

caldwell.edu/hr/employee-benefits/ Caldwell University is an Equal Opportunity Employer.