Retail Associate - 49th State

Retail About Us: At Northern Hospitality Group, our vision is simple: Share Alaska with the world. Our mission is to transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska. Our Core Values: Be Legendary, Be Honorable, Be One Team.

Job Summary

The Retail plays a key role in delivering an exceptional guest experience through excellent customer service, attention to detail, and strong organization. This position supports the daily operations of the retail shop, including assisting guests, managing inventory, processing sales, maintaining cleanliness, and supporting the Corporate Merchandiser with shipping and special projects.

This is an excellent opportunity for a motivated individual who enjoys working in a fast-paced environment and wants to grow within a leading Alaskan hospitality company.

Key Responsibilities

(include but are not limited to): Greet guests and provide outstanding customer service in the gift shop. Assist guests with product selection, sizing, and purchases. Process sales transactions accurately using POS systems (cash, credit, and returns). Maintain clean, organized, and visually appealing product displays.

Prepare and package orders for shipment, ensuring accuracy and timeliness. Assist with online and phone order fulfillment and shipping. Perform regular inventory counts and assist with re-orders. Work collaboratively with the Assistant Restaurant Manager to adjust product offerings based on guest feedback. Assist the Corporate Merchandiser with office projects, merchandising initiatives, and standard operating procedures (SOPs).

Help ensure loss prevention through attentive customer service and proper handling of merchandise. Uphold Northern Hospitality Group’s standards of professionalism, hospitality, and teamwork.

Qualifications

High school diploma or equivalent required. Minimum 1–2 years of retail or customer service experience preferred. Ability to communicate clearly and professionally in English (verbal and written). Strong organizational and multitasking skills with attention to detail. Basic proficiency in Microsoft Office (Excel & Word) and POS systems.

Must hold a valid Alaska Food Handler Card and TAPS Card (or obtain within 30 days of hire). Must be able to lift up to 50 lbs. and stand or walk for full shifts (up to 8 hours). Must be legally authorized to work in the United States.

Preferred Qualifications

Knowledge of and passion for craft beer and Alaskan-made goods. Experience in visual merchandising or inventory management.

Benefits

& Perks: Competitive hourly compensation based on experience. Employee discounts on meals and merchandise at all NHG locations. Opportunities for career advancement within a growing hospitality group. Dynamic, inclusive, and team-oriented work environment. Seasonal flexibility and opportunity to return annually Work Environment: This position operates in a restaurant and retail setting, with occasional office work.

The environment may include loud noise levels, stairs, and uneven surfaces. Frequent handwashing is required, and some duties may involve working outdoors in variable weather conditions, including cold temperatures and slippery surfaces. Equal Opportunity Employer Statement: Northern Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

Hiring decisions are made based solely on qualifications, merit, and business needs at the time. Other Duties: Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

Duties and responsibilities

may change at any time with or without notice. Ready to bring your passion to the plate and grow with a team that’s redefining Alaskan hospitality? Apply today and be part of something legendary.