IPR, Listing & Content - Operations, SG Marketplace

Review and validate Brand IP Portal submissions and supporting documents to verify the legitimacy and ownership of claimed intellectual property rights. Identify, investigate and take appropriate action against listings and shops potentially infringing registered trademarks, copyrights, industrial designs or patents without valid authorisation, in accordance with platform policies and enforcement guidelines.

Investigate shops reported for brand impersonation, assess cases against established impersonation criteria and execute appropriate enforcement actions or escalate complex cases where necessary. Assess brand IP registration applications and supporting documentation to ensure that submitted information meets the platform's requirements before granting or updating brand protection status.

Review seller appeals and supporting evidence, including Letters of Authorisation (LOAs), purchase invoices and distribution agreements, to determine whether listings or shops qualify for reinstatement. Ensure timely and accurate case resolution within established SLA commitments while maintaining high standards of enforcement quality and operational productivity.

Work closely with internal stakeholders, including Policy, Business Development, and other Operations teams to resolve complex IPR and counterfeit-related cases and support enforcement initiatives. Fast learner and a good communicator in English both verbal and written as the role involves supporting the SG market and collaborating with regional stakeholders.

Effective communication and stakeholder management skills, with the ability to work closely with cross-functional teams to address issues and complaints Proficient in Microsoft Office (Word, Excel, and PowerPoint) Adaptable and able to manage changing priorities while maintaining accuracy in a fast-paced operational environment.

Good organizational and time management skills, capable of handling multiple tasks and meeting deadlines effectively. Detail-oriented with the ability to perform repetitive tasks consistently while maintaining a high standard of quality. Self-motivated, eager to learn, and comfortable working independently as well as in a team environment.