Billing Specialist I

Overview

This role ensures the accurate and timely preparation of utility bills by processing billing data, resolving discrepancies, maintaining current account information, and identifying billing irregularities to protect revenue. The position communicates with the public through various channels to address billing concerns, explain usage trends, and resolve account discrepancies.

Through consistent execution of billing responsibilities and proactive customer outreach, this role supports the integrity of the utility billing process, revenue generation, and overall service quality.

Responsibilities

• Completes monthly billing cycle tasks in accordance with the approved billing calendar, internal procedures, and established deadlines
• Reviews uploaded meter readings for accuracy before bill runs for assigned cycles and routes, validates missed or pulled bills, and applies corrective actions as needed
• Uses multiple software applications to verify billing accuracy and ensure timely processing
• Reviews bill exception reports for assigned routes and resolves routine and unique exceptions, including high, negative, zero, unauthorized, and low usage readings
• Coordinates with internal departments to resolve billing exceptions, initiates and tracks work orders through completion, and documents account and meter reading updates
• Communicates with customers through verbal and written channels to explain billing discrepancies, usage trends, conservation practices, and basic City service inquiries
• Utilizes the AMR system and Aclara application to analyze and explain daily, weekly, monthly, and interval meter usage data for gas, irrigation, and water meters
• Maintains professional communication and effective working relationships with internal departments and external customers
• Updates customer billing addresses received from the USPS or utility print vendor and performs skip tracing to verify and maintain accurate mailing addresses in the INFOR billing module
• Documents account and billing updates in the appropriate system while maintaining the confidentiality of customer information
• Calculates estimated bills when actual meter readings are unavailable or invalid using approved formulas and established guidelines
• Documents estimated billing adjustments in the INFOR billing module, verifies estimates against historical usage patterns, and corrects bills when valid meter readings become available
• Completes special projects and assignments supporting departmental operations, including Winter Quarter Average calculations, account and rate updates, and service updates based on monthly reports or information from internal departments
• Processes meter installation and removal records, start/stop reports, and billing quality control reports
• Performs system testing and validates results within the scope of assigned responsibilities Position Type and Typical Hours of Work
• Non-Exempt – Full-Time – 40-hour work week
• Must be available to work additional hours as needed
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• High School Diploma/GED
• Two (2) years of experience Licenses and Certifications Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hiring. Employment Testing Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes
• FBI Background Check: No
• Police Background Check: No
• Clearing House Query (CDL): No Basis of Rating A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.