Associate Seller Support Consultant

The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data. Principal Accountabilities: Identify and assess if documents are missing from files. Input verbiage into system for clients that are missing documents.

Give DDV visibility once file is reviewed and not missing critical documents. Verify data extracted for reports is correct before being sent to 3 rd party. Record errors in a tracking system to have updated. Close tickets in the system that are issued from emails. Prepare files to print and ship from office 3 days a week.

Required Skills

& Abilities: General knowledge of industry documents, mTrade’s products and services, policies, terms and conditions. Position Requirements: This full-time position requires working from mTrade's office 2 - 3 days p/week.