Marine - Account Handler

To provide exceptional client service and technical support across marine insurance accounts The Account Handler acts as a key point of contact for clients and supports the successful placement and retention of business through effective account management and market engagement. Act as a primary point of contact for clients, managing day-to-day enquiries and correspondence.

Build and maintain strong client relationships through proactive communication and service excellence. Manage straightforward policy renewals and placements and support more complex renewals and placements as required. Build and maintain effective relationships with insurers, underwriters, MGAs, Lloyd's syndicates and international markets.

Produce market submissions, renewal reports, and supporting statistics to facilitate successful placements. Support renewal planning and placement strategy development. Prepare and issue quotations, endorsements and renewal documentation accurately and within agreed service standards. Produce and maintain Market Reform Contracts (MRCs) for both renewal and new business placements.

Ensure all documentation is completed accurately and right first time. Maintain service and compliance KPI standards and contribute to continuous improvement initiatives. Effectively manage assigned workloads and renewal pipelines. Take ownership of credit control for allocated accounts, proactively pursuing outstanding premiums and minimising bad debt.

Utilise key broking systems and Microsoft office applications Assist with training colleagues on systems and best practices where appropriate. Ensure all activities comply with FCA requirements, company policies and internal governance procedures. Support successful QA and QAFA review outcomes through accurate record keeping and documentation standards.

Contribute positively to team culture and foster collaborative working relationships. Participate actively in team meetings, sharing ideas and identifying opportunities for improvement. Experience in marine insurance broking, account handling or client servicing. Working knowledge of marine insurance products and coverages.

Strong attention to detail and commitment to documentation accuracy. Experience producing insurance documentation, endorsements and renewals. Strong organisational and workload management skills. Excellent communication and relationship-building skills. Ability to work effectively with clients, insurers and internal stakeholders.

Understanding of compliance and regulatory requirements within insurance. Experience working with Lloyd's and London Market placements. Understanding of MRC preparation and policy wording construction. Experience supporting complex renewals and placement strategies. Knowledge of sanctions compliance and international marine insurance requirements.