Patient Service Representative

Patient Service Representative (PSR) Dermatology Treatment & Research Center (DTRC) 5310 Harvest Hill Road, Suite 138 Dallas, TX 75230 Position: Patient Service Representative Department: Front Office / Patient Services Location: Dallas, Texas Position Summary Dermatology Treatment & Research Center is seeking a friendly, dependable, and detail-oriented Patient Service Representative (PSR) to join our team.

The ideal candidate is passionate about delivering exceptional customer service, thrives in a fast-paced medical office, and takes pride in creating a welcoming and professional environment for patients. The Patient Service Representative serves as the first point of contact for patients and plays an essential role in ensuring efficient front-office operations, accurate patient registration, and a positive patient experience.

Key Responsibilities

Patient Experience & Front Desk Operations Greet patients warmly and professionally upon arrival. Manage patient check-in and check-out processes efficiently. Answer incoming calls and assist with patient questions, appointment requests, and general inquiries. Schedule, confirm, and reschedule appointments while maximizing provider schedules.

Maintain accurate patient demographic and contact information. Provide excellent customer service and resolve patient concerns professionally. Collaborate with clinical staff to maintain efficient patient flow. Insurance Verification & Financial Responsibilities Verify patient insurance information and eligibility. Collect copayments, deductibles, outstanding balances, and other patient financial responsibilities.

Accurately process payments and provide receipts. Educate patients on financial policies and payment expectations. Assist with insurance-related questions and communicate concerns to the appropriate team. Follow established procedures for collecting and documenting patient balances. Administrative Responsibilities Maintain accurate patient records in the electronic health record (EHR) and practice management systems.

Complete patient registration forms and required documentation. Assist with referral coordination and appointment follow-ups. Monitor daily schedules and identify opportunities to fill cancellations. Maintain a clean, organized, and welcoming reception area. Follow HIPAA guidelines and maintain patient confidentiality.

Support other administrative tasks as needed to ensure smooth daily operations.

Qualifications

Previous medical front-office or patient service experience preferred. Dermatology or specialty medical practice experience is a plus. Familiarity with insurance verification, copay collection, and medical scheduling preferred. Experience with EHR and practice management systems preferred. Strong communication, organizational, and multitasking skills.

Excellent customer service and problem-solving abilities. Ability to work in a fast-paced environment while maintaining accuracy and professionalism. Dependable, punctual, and team-oriented. Bilingual English/Spanish preferred but not required. Ideal Candidate We are looking for a proactive and accountable individual who understands the importance of patient satisfaction, accuracy, and teamwork.

The ideal candidate takes initiative, communicates effectively, and helps create a positive experience for every patient. Why Join Our Team? At Dermatology Treatment & Research Center, we are committed to delivering high-quality dermatologic care and an exceptional patient experience. We offer a collaborative, supportive work environment where team members play an important role in the success of our practice.