Call Routing - Bosch Rexroth Specialist

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com The Rexroth Specialist serves as a first-level point of contact for Bosch Rexroth customers, identifying customer needs, providing world-class customer service, and routing inquiries to the appropriate Rexroth resource.

The role also supports standard order entry, quotations, data entry, CRM documentation, and other customer service activities as required.

• Communicate quotes to customers via phone, email or chat
• Document calls/cases in a CRM (Customer Relationship Management) tool.
• Input order entries and purchase orders into SAP system
• Answering phones from customers professionally, clearly, with effective communication and urgency.
• Responding to customer inquiries and complaints with patience.
• Researching required information using available resources.
• Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses.
• Routing inbound calls to the appropriate resources.
• Minor technical troubleshooting
• Minimum HS Diploma, Associates degree preferred
• Excellent Verbal and Written Communication as appropriate for the needs of the audience.
• 2+ years of experience working in a customer service environment, experience in dealing with the public, providing phone support or in-person customer support.
• Quick understanding/ learning capabilities
• Accurate data entry skills (min. 45 wpm) and attention to detail.
• Reading Comprehension
• Understanding written sentences and paragraphs in work related documents.
• Attention to Detail
• Job requires being careful about detail and thorough in completing work tasks.
• Analytical Thinking
• Job requires analyzing information and using logic to address work-related issues and problems.
• Good troubleshooting skills
• Good computer skills
• Microsoft Office Suite experience required
• Good multi-tasking skills.
• SAP experience a plus
• English level: C1 Bosch Service Solutions Costa Rica (@boschcostarica)
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