ServiceNow Business Process Consultant

Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team.

Requirements

Minimum 5 years of experience in a professional services organization or equivalent combination of education and experience. Business Process Consultants (BPCs) build trusted, long-term customer relationships by delivering high-quality consulting services and driving end-to-end business process improvements. Collaborate with technical consultants, business stakeholders, and operations teams to gather requirements, facilitate workshops, define functional specifications, and design optimized workflows.

By leveraging domain expertise and Service. Now capabilities, they identify process improvement opportunities, implement automation, and ensure successful delivery of customer outcomes. Leverage domain expertise to design efficient workflows aligned with customer journeys, driving business value and long-term success.

Collaborate with technical consultants and business stakeholders to gather requirements, conduct workshops, and translate business needs into functional specifications. Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to ensure consistent and high-quality delivery. Analyze existing workflows, identify improvement opportunities, and recommend solutions using Service.

Now capabilities and industry best practices. Share customer insights and feedback with product teams to support continuous improvement and promote best practices. Resolve escalations from junior ES team members and demonstrate readiness to lead functional engagements independently. Coach and mentor Associate Business Process Consultants to support their professional development.

Guide customers in developing user stories, acceptance criteria, testing strategies, and knowledge transfer documents, while supporting reviews and approvals. Maintain relevant Service. Now workflow certifications and continuously update domain and platform knowledge. Apply AI tools and capabilities to optimize workflows, automate processes, generate insights, and support customer business objectives.

Strong knowledge of Service. Now workflows, process optimization, and business process consulting. Relevant Service. Now certifications aligned with the respective workflow domain. Experience integrating AI into business processes, decision-making, and problem-solving, including workflow automation and AI-driven insights.

Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their relevance in customer engagements. Ability to use AI tools to streamline workflows, generate insights, and support strategic initiatives. Strong analytical and problem-solving skills, with the ability to drive complex issues through analysis and resolution.

Ability to manage projects independently, demonstrate creativity, and take ownership of deliverables. Strong collaboration, communication, stakeholder management, and customer engagement skills.

Benefits

Fixed Term Employment Contract Work-Life Balance Flexible Work Mode What Geek. Soft Consulting Offers International, collaborative consulting culture with clear career development paths. Comprehensive Swedish benefits package emphasizing well-being, mobility, and career growth.