District Operations Supervisor-Boiler Team

District Operations Leader – Boiler Services Join an industry-leading provider of commercial HVAC services, building automation solutions, and design-build energy projects. With decades of experience servicing virtually every type of commercial boiler system, our client is seeking a District Operations Leader to oversee and grow a high-performing team of Boiler Service Technicians throughout the VA/DC/MD region.

This leadership role is responsible for driving operational excellence, ensuring customer satisfaction, developing technical talent, and supporting profitable service delivery across a growing boiler services division. Please note: Candidates must be eligible to work in a non-union environment.

Key Responsibilities

Operational Leadership & Safety Lead all aspects of daily boiler service operations, including staffing, scheduling, workload management, and performance oversight. Administer and enforce safety programs to ensure compliance with company policies, industry standards, and regulatory requirements. Conduct safety training, audits, documentation reviews, and incident reporting activities.

Ensure compliance with applicable ASME, NBIC, and local mechanical and boiler codes. Service Delivery & Project Execution Establish service and project timelines, coordinate schedules with customers, assign technicians, and manage equipment and material procurement. Ensure all required customer approvals and project documentation are completed accurately and on time.

Oversee preventive maintenance agreements and boiler inspection schedules to ensure contractual commitments are fulfilled. Manage call-in service requests and transactional quotations, ensuring prompt response times and proper technician assignment. Financial & Business Performance Support service sales efforts by assisting with estimates, quotations, and scope development.

Review labor, material, and subcontractor costs to evaluate profitability and identify project risks. Monitor job costs, revenue performance, and warranty recovery opportunities. Provide regular operational and financial reporting to the Operations Manager. Team Leadership & Development Lead, mentor, and develop a team of Boiler Service Technicians through coaching, performance management, and technical training.

Establish individual performance goals and conduct annual performance evaluations. Develop and manage technician training plans covering combustion systems, burner controls, hydronic systems, electrical fundamentals, and related disciplines. Collaborate with the Operations Manager to establish training budgets and workforce development initiatives.

Customer Relationship Management Build and maintain strong relationships with existing customers through regular communication and proactive support. Identify additional service, repair, replacement, and sales opportunities within existing accounts. Partner with Service Sales and Operations leadership to resolve customer concerns and participate in customer site visits when necessary.

Support customer-care initiatives and technician-led programs that improve customer engagement and retention. Technical Expertise Provide technical leadership on commercial boiler and hydronic system projects. Assess customer needs, recommend appropriate system configurations, and ensure solutions align with operational and code requirements.

Review repair recommendations and scopes of work for technical accuracy and feasibility. Assist with advanced troubleshooting, field escalations, and complex service challenges when required. Monitor warehouse inventory, service vehicle stock, tools, and equipment, while approving necessary purchases.

Qualifications

Required Associate degree or equivalent combination of relevant industry experience and technical/trade school training in HVAC, boiler systems, mechanical service, or a related field. 2–4 years of leadership experience within a commercial boiler service, mechanical service, HVAC service, or comparable field service environment.

Strong working knowledge of commercial boiler systems, including: Fire-tube boilers Water-tube boilers Condensing boilers Cast iron boilers Steam and hot water systems Burners and combustion controls Hydronic piping systems Proven ability to manage multiple technicians, customer relationships, service calls, and projects simultaneously.

Strong organizational, communication, and leadership skills. Preferred Familiarity with ASME Section IV requirements, NBIC inspection standards, and jurisdictional boiler regulations. Experience leading technicians within a commercial service organization focused on customer satisfaction and operational performance.

Compensation

& Benefits Compensation Base salary: Expected salary range of $115,000 – $150,000 annually , plus bonus opportunity . Salary is commensurate with experience, technical expertise, leadership background, and overall qualifications.

Benefits

Multiple medical plan options Dental and vision coverage 401(k) with company match Company-paid life insurance with supplemental coverage options Short-term and long-term disability insurance 120 hours (3 weeks) of paid time off 11 paid holidays annually 40 hours of paid sick leave annually Company vehicle with personal-use privileges Fuel card and E-ZPass provided Additional Information Work visa sponsorship is not available for this position.

Valid driver’s license required.