Card Services Specialist I

OUR MISSION “Enriching Lives and Empowering Dreams” Position Summary The Card Services Specialist I supports the daily operation of the Credit Union’s ATM and card services.

Responsibilities include

card issuance and maintenance, transaction processing, reconciliations, reporting, and ATM disputes. The position researches system and service issues, takes corrective action, and provides timely support to members and staff. Living Our Core Values All Altura team members are expected to live our five core values: Caring We treat people with compassion and dignity, both individually and collectively, to deliver the Altura difference.

Curiosity We seek understanding through learning, openness, and continuous growth. Community We build connection, belonging, and shared purpose. Courage We act boldly and responsibly, guided by our purpose and commitment to doing what is right, especially when decisions are difficult or uncertain. Resilience We are rooted in our mission and purpose with strength, determination, and resolve.

Essential Duties

& Responsibilities Card Issuance & Maintenance Issues and reissues ATM, debit, and credit cards. Performs daily card file maintenance and credit card account updates, including interest calculations and payment adjustments. Answers queue calls from staff, vendors, and other financial institutions, researches card-related issues, and resolves inquiries or routes them to the appropriate resource.

Transaction Processing & Reporting Performs Symitar and FIS functions, processes transactions, and completes general ledger reconciliations. Reviews assigned reports, researches discrepancies, and completes necessary corrections. Ensures transactions, reconciliations, and reports are completed accurately and within established deadlines.

ATM Disputes & Support Reviews and processes ATM disputes, researches transactions, and completes related adjustments and supporting documentation. Troubleshoots basic ATM issues, opens vendor work orders, and follows up on outstanding requests. Communicates service updates to staff and coordinates with vendors to support timely resolution.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time—with or without notice. Supervisory Responsibilities None. This position has no supervisory responsibilities. Education, Experience & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or equivalent is required. Experience & Card Services Knowledge: Two (2) years of related financial institution experience, preferably in a credit union. Basic knowledge of Regulation E, Regulation Z, ATM dispute processing, and credit card maintenance, including interest calculations and payment adjustments, is preferred.

Knowledge, Skills & Abilities Language Skills: No foreign language skills are required; however, fluency in Spanish is helpful. Mathematical Skills: Ability to add, subtract, multiply, divide, and calculate averages and percentages. Analysis & Communication: Ability to collect, compile, and analyze information, resolve problems, and present findings clearly to management and staff.

Judgment & Organization: Ability to evaluate facts and alternative solutions, make sound decisions under challenging circumstances, set priorities, and complete duties with limited supervision.