Retail Operations Project Specialist

Goodwill of Central Iowa is seeking Retail Operations Project Specialist to support the Retail Operations Department and Retail Leaders. We are a people-focused team with a mission of making purposeful employment possible for all through our organization's values of love, kindness, and respect.

What we're looking for

Experience with inventory management, creating reports, and data analysis Excellent written and verbal communication skills, with the ability to collaborate across diverse teams. Experience managing multiple projects and priorities Advanced proficiency with Microsoft Office suite including Outlook and Excel; experience using AI technology Experience with Point of Sale (POS) systems and Retail processes Perks: Immediately eligible for holiday pay for 7 recognized holidays.

Full benefits package including medical, dental, vision insurance, and more. Retirement savings account with 5% company match. PTO starting at an accrual rate of 14 days (nearly 3 weeks) per year!

Position Summary

The Retail Operations Project Specialist supports GCI’s (Goodwill of Central Iowa) Retail Operations processes and projects. Supports Department Leaders and retail stores in managing inventory, POS administration and reporting, and department projects. This position will enter and maintain key POS, barcoding, project, and inventory data in systems; create reports and use analytics in various systems.

Collaborates with other departments to assist with projects, communication, planning, and resolving retail process issues through GCI’s values of love, kindness, and respect.

Essential Functions

Serve as an administrator in the POS system including adding and removing users in a timely manner, assist in performing and/or scheduling system maintenance, create and pull reporting; partner with POS vendor on changes, equipment, implementations, etc. Assist with coordinating retail projects such as opening new locations, closing locations, project documentation, along with implementation of and communication for new equipment or processes.

Travel regularly to GCI Retail Stores to manage new goods inventory and inventory processes, verify new goods inventory and shipments, perform inventory counts and prepare reporting including expenses. Proactively communicate and partner effectively with Retail Managers, providing communications, implementation support, and onsite training and onsite support for inventory management, supply orders, meetings, and projects.

Pull data and create reporting from various systems including POS (Point of Sale), inventory, sales, loss prevention, etc.; use Power BI and analytics to manage and present data to help drive decisions and process improvements. In partnership with Retail Leadership, analyze data and reports to find key opportunities and successes; communicate analytics and reporting out to departments, managers, and leaders; propose process efficiencies to increase efficiency or streamline work.

Manage retail supply process and orders, partner with Store Managers to maintain supply inventory levels, fill store supply orders, prepare supply and cost reports, serve as a system administrator for primary supply vendor system, and assist in sourcing secondary vendors. Maintain retail fixture inventory, perform fixture transfers, source and dispose of fixtures as needed.

Collaborate with Facilities Manager to assist in scheduling retail store cleaning and maintenance as needed. Collaborate with the Marketing Department on retail store signage orders, sales promotions, events, and customer programs. Create and maintain department SOP’s (Standard Operating Procedures), documents, and manuals using SharePoint or physical printing.

Schedule department meetings, prepare meeting agendas and materials, take notes during meetings, and send out summaries following meetings. Perform other duties as assigned. Required Qualifications: High school diploma or equivalent experience and at least 3 years of relevant work experience including system reporting, supply or inventory management, and data management.

Highly proficient in Microsoft 365 including Excel, Word, SharePoint, Teams, and Outlook. Highly effective math, written and verbal communication skills. High level of organizational skills and attention to detail. Must be able to meet deadlines and manage multiple projects. Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.

Must be able to pass a criminal background check and dependent adult and child abuse background check.

Preferred Qualifications

College experience preferred. Retail experience and familiarity with POS systems preferred. Database reporting and analysis experience preferred. Physical Requirements: Ability to independently navigate between and travel to GCI retail stores regularly. Ability to remain active for extended periods of time. Ability to remain stationary for extended periods of time.

Ability to regularly carry, lift, push, or pull up to 40 lbs regularly and up to 50 lbs occasionally/as needed. Ability to tolerate variations in work environment temperature. Ability to recognize patterns and colors. Working Conditions: Primary work environment in a temperature-controlled office Up to 50% of work in a variable temperature environment in retail stores or warehouse setting Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.