Service Desk Analyst II

Service Desk Analyst II will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling IT services for end users in the most efficient manner available. This role will be responsible for the support of enterprise applications, network connectivity, desktop infrastructure, operating systems, software, hardware, and peripherals.

In addition, this role will provide scalable solutions for the modern workplace and productivity including virtual and physical desktops, securely automating the delivery of applications, and empowering the end user with appropriate IT services.