Customer Service Representative Shipping

Description Summary: The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service.

Essential Functions

Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs. Accesses and enters data in member accounts following HIPAA guidelines. Verifies insurance following established verification processes. Creates documentation to ensure supplies are shipped per insurance guidelines.

Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information. Makes suggestions for process improvements. Position Type: This is a full-time position with a regular 40-hour work schedule Monday -Friday day shift.

Requirements

High School Diploma, GED, or equivalent experience. Preferred Education and Experience: 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion. Previous experience requiring clear and calm communication by phone. Previous experience requiring the ability to effectively use computer system and maintain good records.

Other Duties: All other duties as assigned by management.