Post Office Clerk - Part Time

GENERAL JOB DESCRIPTION Responsible for handling duties in a Unites States Postal Service Contract Postal Unit (CPU), including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, and assisting customers while following all FGCC policies and USPS postal regulations.

DUTIES AND RESPONSIBILITIES

• Answer FGCC post office operational questions and direct to Crossville post office regarding local route courier deliveries and scheduling.
• Educate customers about mailing and shipping including rates, tracking, and delivery
• Open and close post office boxes and maintain accurate box records and keys.
• Retrieve parcels and scan out parcels for PO Box renters
• Sell books of stamps and verify if additional postage is needed for first class mail
• Weigh all packages, verify correct addresses, sell and affix adequate postage and required forms for shipping and optional services.
• Assist customers with forms regarding changes of address, theft or loss of mail, or for special services such as certified, registered, express mail, insurance, delivery confirmation and tracking.
• Operate detailed USPS Retail Sales System for the tracking and inventory of all stamp sales, shipping, and stamp inventory.
• Light stocking of retail items and selling of the same.
• Daily reconciliation of cash drawer and preparation of bank deposit.
• Ordering of free postal supplies from USPS.
• Monitor postage meter balance and add funds as necessary
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma or GED
• A minimum of 2 years in customer service and handling money REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent attention to detail is required.
• Understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite and related software. REQUIRED LICENSES AND/OR CERTIFICATES
• N/A PHYSICAL REQUIREMENTS
• Walking and standing for extended periods of time.
• Must be able to lift 40 pounds at a time (more with assistance) HOSPITALITY EXPERIENCE Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.