ServiceNow Certified Technical Architect (CTA)

This is a remote position. Service. Now Certified Technical Architect (CTA) Job Details Employment Type: Contract Work Mode: Remote Location: Offshore Total Experience Required: 10+ years Relevant Experience Required: 6+ years of dedicated technical architecture experience designing enterprise-scale Service. Now instances Mandatory Certification: Service.

Now Certified Technical Architect (CTA) Job Summary We are seeking an elite Service. Now Certified Technical Architect (CTA) to lead the strategic platform governance, technical blueprinting, and multi-module design of our global enterprise Service. Now footprint. The ideal candidate will possess a deep understanding of software engineering patterns, platform performance constraints, domain separation strategies, and advanced integration frameworks to deliver highly stable, scalable solutions with minimal technical debt.

Key Responsibilities

Own the overarching technical architecture and programmatic governance framework across complex, multi-instance, or domain-separated Service. Now environments. Enforce platform health and performance standards , designing custom configurations that strictly respect Service. Now governor limits, minimize performance degradation, and protect upgradeability lines.

Design robust technical integration blueprints , orchestrating real-time data flows between Service. Now and external legacy apps or ERP platforms via Integration Hub, custom REST/SOAP web services, and enterprise middleware. Review and optimize programmatic foundations , ensuring custom JavaScript scripts, Business Rules, Client Scripts, Script Includes, and complex workflows are engineered for peak efficiency.

Establish secure platform configurations , defining encryption policies, custom access control lists (ACLs), Single Sign-On (SSO) loops, and instance security hardening rules. Lead Technical Architecture Review Boards , evaluating and signing off on custom code modifications, scoped application architectures, and complex data schema dependencies.

Govern automated release and environment deployment paths , coordinating sandbox synchronization, code reviews, update set deployments, and automated testing suite configurations.

Requirements

10+ years of core enterprise IT software engineering experience, with 6+ dedicated years acting as a Technical Architect on the Service. Now platform. Expert programmatic proficiency in JavaScript, AngularJS, Service. Now Glide API libraries, HTML/CSS, and structural platform debugging. Extensive experience managing large data models , handling millions of operational records, optimizing relational database queries, and managing platform archiving rules.

Mandatory certification: Service. Now Certified Technical Architect (CTA).

Preferred Qualifications

Service. Now Certified Application Developer or Certified Implementation Specialist across multiple core suites (e.g., ITSM, ITOM, SPM). Prior experience managing automated release deployment configurations utilizing modern DevOps pipelines or custom source control integration points.