Manager: Openserve Complex Commercial

Structural Information Job number: 10027239 Job title: Manager: Openserve Complex Commercial Job grade: M5 Group/ BU: Openserve Division: Openserve Span of control: 5-10 Reports to: Senior Management Core Description To provide strategic and operational support within the Wholesale Commercial environment by managing order processing and order fallout across the various Openserve product portfolio, strengthening internal and external customer relationships, and driving continuous process enhancements and performance management.

The role is responsible for promoting efficient order fulfilment, effective service delivery, regulatory compliance, and operational excellence while fostering a customer-centric culture and ensuring alignment with organisational objectives and service delivery standards.

Job Responsibilities

Implement and maintain the Wholesale Commercial support strategy. Initiate and manage, on-going process enhancements. Implement EE plan and ensure full compliance. Build and manage internal and external customer relationships. Obtain required information from key role players, drive implementation of solutions and monitor and measure success.

Provide team leadership by providing targets and measures for productivity and increased revenue flow. Apply performance measures and incentives in a fair and equitable manner. Establish an enabling work environment and culture for optimum staff performance. Enable employee satisfaction measures. Motivate, lead, guide and mentor staff.

Set performance targets. Wholesale Commercial Strategy and Operational Support. Order Management (Broadband, Non-Voice and Global). Fallout Management (Broadband, Non-Voice and Global). International Services and Complex Ethernet Support. Customer Relationship and Stakeholder Management. Continuous Process Enhancement and Automation.

Performance Management and Reporting. Regulatory Compliance, Risk and Governance. Cross-Functional Collaboration and Service Delivery Excellence. Core Competencies Functional Knowledge Telkom Policies; Financial Management; Problem Solving; Business Acumen; Change Management; Conflict Management; Communication; Business Planning; Business Processes Functional Skills Conceptual Ability; Cross Functional Teamwork; Diversity Learning; Empowering; Information Capacity; Leadership Communication Motivational Capacity; People Development; Performance Achievement; Purpose Building; Visionary Thinking Competencies (Behaviour) Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Openserve Values Certifications None Education NQF 6: National Diploma/ Advanced Diploma/ Certificate in Commerce or Marketing/Sales Experience 7 Years relevant experience, of which at least 2 years on management level Additional Information Special Requirements: Ability and willingness to work beyond standard work hours.

High stress tolerance. Special Requirements None Physical Requirements None Key Stakeholders Service Providers Vendors/ Suppliers Own Staff/ Direct reports