Client Services Specialist, C3 Skid Row (Monday-Friday 7:30am - 4pm)

Role: Client Service Specialist, C3 Skid Row Reports to: Program Manager, C3 Center Program: 1502- Downtown C3 Department: Outreach Location: Skid Row - 627 S. San Julian Street, Los Angeles, CA 90014 Setting: 100% Onsite Schedule: Monday

• Friday, 7:30am - 4pm Status: Full-Time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Under the supervision of the Program Manager, the Client Services Specialist will provide coordination of services and activities to clients at the C3 Molly Lowery and Frank Rice Center. The Center will offer resources and support to assist individuals enrolled in services with the 5 Skid Row Multidisciplinary Street Outreach teams. The Center will engage highly vulnerable street homeless clients by providing a space to receive supportive services and access to hygiene. Showers, wellness activities, support and process groups, case management, and medical and mental health services will be provided on site. The Client Services Specialist will provide support to C3 clients accessing services at the Center and work in collaboration with the C3 Street Outreach teams to ensure access to appropriate life skills support and access to medical and psychiatric care. C3 Outreach teams are a core part of LA County’s street-based engagement effort on Skid Row. Our program is a part of the LA County/City approved strategy to combat homelessness through building relationships with the most vulnerable, chronically homeless individuals. C3 works to identify, engage, and connect homeless individuals to interim and permanent housing and life-saving supportive services. The Mollie Lowery and Frank Rice Center is designed to serve approximately 50 people at a time, with a capacity of up to 200 per day. This new program provides extremely low-barrier, harm reduction-based services to the highest need individuals living on the streets of Skid Row.

Essential Duties and Responsibilities

Under the supervision of the Program Manager, the C3 Skid Row Client Services Specialist responsibilities include: Provide intakes and orientation to clients including program requirements, and policies. Provide crisis intervention and de-escalation to individuals with severe mental illness and active substance use. Monitor activities to ensure safety, structure, and smooth flow of services throughout the day.

Engage clients in the case management process by effectively building trusting relationships. Provide Syringe Exchange Supplies including clean injection and smoking equipment. Provide support and education about safer drug use, sex, and sex work. Sign up clients for showers, case management, medical and mental health services, and wellness activities.

Support the Wellness Coordinator with activities and groups. Distribute and inventory hygiene supplies including towels and toiletries. Provide timely documentation of service data and interventions provided to clients. Participate in all staff meetings, trainings, and case conferences as well as any other clinical or administrative meetings, as requested.

Report all maintenance issues to supervisor and complete appropriate work order documentation. Assist with daily operation of facility, including general cleaning duties. Other duties as assigned.

Qualifications

High School Diploma or GED or Equivalent Minimum of one (1) year experience working with homeless individuals and/ or those with severe and persistent mental illness and co-occurring substance use disorders. Understanding of, and interest in providing harm reduction-based services for people actively using substances including providing safer drug use and sex education/supplies Experience with databases including HMIS and Microsoft office.

Excellent verbal and written communication skills.

Preferred Qualifications

Bilingual (Spanish/English) speaker strongly preferred BA in Social Work, Psychology, or related field Knowledge of the Skid Row community and resources. Applicants with past lived experience of substance use, homelessness, sex work, or incarceration encouraged to apply. Work Environment: Skid Row street based program.

Daily walking independently throughout Skid Row community. Combination of Access Center, field, and office environment. Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs. Regularly walking distances over uneven surfaces and in encampment areas. Will necessitate working in busy, loud, and chaotic environment with individuals with untreated mental illness and substance use.

Will be exposed to elements like cold, heat, noise and odor, as well as clients with severe medical and hygiene needs. EXPECTED BEHAVIORS OF ALL STAFF Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.

We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits

& Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates