Guest Service Advisor

Description Guest Service Advisor (GSA) Full-Time | Non-Exempt Join a Team That Drives Success At Lube X-press , we believe in creating a place where both team members and guests feel welcome, valued, and empowered. Whether you’re looking for a flexible job or a long-term career, you’ll find opportunity, training, and growth here.

We don’t just talk about culture—we live it. With a 71 Employee Net Promoter Score (industry-best and on par with brands like Starbucks and Netflix), it’s clear that our team loves working here.

What You'll Do

As a Guest Service Advisor , you’re the face of Lube X-press. You’ll lead our Best-in-Class Service , making sure every guest receives a fast, friendly, and honest experience while keeping their vehicle running smoothly.

Key responsibilities include

Welcoming guests and guiding them through their service visit with professionalism Using our POS system to provide accurate recommendations based on the vehicle’s make, model, and mileage Accurately finalizing transactions and ensuring customer satisfaction Overseeing and supporting the execution of oil changes, filter replacements, and fluid exchanges, ensuring quality and efficiency Keeping the shop clean, organized, and safe Perks & Benefits Bi-Weekly pay Uniforms and tools provided Clear advancement path – we promote from within Paid time off + holidays & Employee recognition Comprehensive benefits – Medical, Dental, Vision, Short Term Disability, a 401K match, and more!

Requirements

What You Bring A valid driver’s license A positive attitude and team-first mindset willingness to grow Strong customer service and communication skills Able to lift up to 25 lbs, stand for long periods, and use shop equipment English fluency, Bilingual in Spanish preferred