Program Manager

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work.

Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Orange County Utilities is one of the largest utility providers in Florida and has been recognized nationally and locally for outstanding operations, efficiencies, innovations, education programs and customer focus.

We provide water and wastewater services and operate the largest publicly owned landfill in the state. Our focus is on excellent quality, customer service, innovation, sustainability, and a commitment to employee development. Join us to find more than a job ¿ find a career. The Solid Waste Division is looking for a qualified ¿ Program Manager¿.

General Functions Performs responsible supervisory and administrative work directing, planning and coordinating one or more major programs or projects. Responsible for supervising subordinate staff members assigned to one or more work locations. Work is performed with considerable independence and the exercise of independent judgment under the general supervision of the department manager or other designated supervisor.

Representative Duties/Assignments Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification. Oversees implementation and management of the new recycling contract, including monitoring contractor performance, tracking facility/project milestones, coordinating with the contractor, and ensuring successful contract initiation and continuity of service to residential customers.

Manages Recycling Program administration, budgeting, accounting, and contract performance, including budget planning, prioritizing resources across program initiatives, evaluating contract performance, and ensuring compliance with County policies and applicable local, state, and federal requirements. Plans, directs, and manages the County-wide Recycling Program, including establishing program direction, defining scopes of work, setting goals and performance measures, evaluating program effectiveness, and ensuring successful program outcomes.

Provides direct supervision and leadership to Recycling Program staff, including the Program Supervisor and Program Coordinator; assigns work, establishes procedures, provides staff development, conducts performance evaluations, and addresses disciplinary matters as needed. Provides oversight and support for annual County-wide recycling reporting to the Florida Department of Environmental Protection.

Leads operation, evaluation, and improvement of the Recycling Quality Improvement Program, including contamination reduction efforts, customer feedback strategies, pilot projects, program design changes, and coordination of any necessary updates to County Code or Collection Program procedures. Leads the team serving as the Division¿s communications representative, including development of internal and external content and publications, coordination with the Public Information Office, and oversight of major recycling education messaging, campaigns, publications, and outreach initiatives.

Develops, implements, and oversees a Recycling Program volunteer program, including creating training, deployment, and supervision processes for residents who assist with recycling education and outreach. Oversees partnerships with universities, consultants, regional organizations, municipalities, and community partners.

Develops performance measures, reports, recommendations, and presentations for Division leadership and other stakeholders. Leverages the new Materials Recovery Facility to expand recycling initiatives, including developing education and outreach efforts to promote additional programs such as commercial recycling and other waste diversion opportunities.

Represents the Recycling Program at internal meetings, professional organizations, conferences, and other stakeholder forums. Works independently and performs other related duties as assigned. Manages multiple projects effectively. Performs other duties as assigned Minimum Qualifications Graduation from an accredited college or university with a Bachelor's degree in Program Management, Program Administration, and two (2) years in Waste and recycling; or an equivalent combination of education, training or experience Preferences Prefer applicants with Utility background Works independently and is able to interpret contracts, County policies and procedures, and Administrative Regulations regarding Solid Waste processes.

Familiar with MS Office (Word, Excel, and Outlook) and Maximo Public speaking experience Supervisory experience Previous customer service experience

Open Date: 10/08/2026 Close Date: 11/06/2026 This posting is subject to close without prior notice.

Pay Grade: 019

• From $34.74 to $45.18 FLSA Status: Exempt Placement based on Education and Experience

10 paid holidays and 2 floating holidays annually. 18 days paid time off per year. Longevity bonus based on years of service. 6 days of paid TERM (sick) time annually. Low-cost medical, dental, vision, additional life insurance. Free basic life, long term disability, and employee assistance for all the family members effective on day one.

Participation in the Florida Retirement System. Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. Free access to Wellworks gyms and Orange County Recreation Centers. Free onsite wellness coaching, including dietician and nurse.

Tuition reimbursement program. Earn service time to forgive student loans. Disclaimer: Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit - https://www.ocfl.net/Employment. Volunteerism/Employee. Benefits.aspx

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder . Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number.

*If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Orange County Utilities Solid Waste Division

• Landfill 5901 Young Pine Road Orlando FL 32829

Works hours - 40 hours per week Work schedule

• Monday through Friday 8:00am ¿ 5:00pm to include weekends Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.